FAQ

WHAT DO I NEED TO DO PRIOR TO MY SPRAY TAN?

Exfoliate 24 hours prior to your spray tan with a basic loofah or wash rag. Also, stay away from any heavy exfoliating oils. After showering DO NOT apply lotions, oils, or perfumes.

Shaving should be done 12 hours before your spray tan. Streaks may be an issue in your final tan if you shave right before due to the wax from the shaving bar.

Manicures, pedicures, and waxing should all be done prior to your spray tan.

Make sure to bring loose fitting clothes with you for after your spray tan.

TIME TO RINSE, WHAT DO I DO?

Absolutely NO soap. A really slow rinse with luke-warm water is best. Only use your hands to remove the bronzer, and focus your attention to your legs, behind your arms, etc. The #1 cause for streaks is that the bronzer was not rinsed off properly and can stain the skin for a few days.

WHAT DO I DO IF I HAVE STREAKS AFTER SHOWERING?

Hop back in the shower and do another rinse. If that doesn’t help, rubbing alcohol on a cotton swab will help remove the streak. Keep in mind that it will also remove the tan in the area you apply it to and you will need to respray if that happens.

WHEN CAN I APPLY LOTION?

Wait 12 hours AFTER your initial rinse before applying any kind of lotion. CeraVe is Isabel's favorite lotion. Moisturizing is the key to prolong your spray tan so moisturizing twice daily will give you the best results. It’s also important to stay hydrated and drink lots of water throughout the day.

MY TAN ISN’T DARK ENOUGH AFTER I RINSED, WHAT DO I DO?

Wait 24 hours for it to fully develop after rinsing. If it’s still not dark enough, you can respray over it.

I AM TOO DARK, WHAT DO I DO?

Try rinsing again, soak in a bath tub, or sit in a sauna/jacuzzi. These methods will remove some of the bronzer to lighten the color.

CAN I STILL TAN OUTSIDE?

Yes! The most important thing to remember is that the solution does not contain any UV protection/sunscreen. You will still be able to develop a tan naturally in the sun.

MY SKIN IS PEELING, CAN I STILL GET A SPRAY TAN?

NO! You will be blotchy.

WILL JACUZZI, POOLS, OR SAUNAS REMOVE MY TAN?

Yes, it will remove majority of the tan and/or lighten it. Seawater, chlorine, and hot tubs can accelerate the fading of the tan. I recommend wearing waterproof sunscreen to help repel the water.

WHAT DO I WEAR DURING MY TANNING SESSION?

Bra/underwear, swimwear, or nude. Whatever you are most comfortable with.

CAN I TAN IF I’M PREGNANT?

DHA is FDA approved and only penetrates the outermost layer of the skin. There is no evidence that DHA is harmful. However, we do recommend that you consult with your physician first.

CAN I TAN IF I JUST HAD SURGERY?

Not unless you are completely healed.

CAN I TAN IF I JUST GOT A TATTOO?

Only if the area is completely healed.

CAN MY TEENAGER TAN?

Only with parent’s consent

I HAVE SENSITIVE SKIN, CAN I STILL TAN?

We recommend scheduling a patch test prior to coming in for a full tan.

I HAVE ECZEMA AND/OR PSORIASIS, CAN I STILL TAN?

Normally yes, but a waiver will need to be signed prior to getting spray tanned.

WILL SPRAY TANNING STAIN MY BED SHEETS, CLOTHES, AND/OR DRESS?

Yes, the first few days minimum makeup might minimally rub off on your clothes etc. But, most makeup does rinse off.

HOW DO I BOOK A SPRAY TAN WITH ISABEL?

Please head over to our “booking” section on our website.

I HAVE AN EVENT, WHEN SHOULD I SCHEDULE MY APPOINTMENT?

The best time to get sprayed before any event is 2-3 days prior.

 HOW SOON AFTER MY SESSION CAN I WORK OUT?

Please wait 16 -24 hours and you should rinse off prior to working out. This will wash away any remaining bronzer – the cosmetic portion of your spray tan.

WILL I LOOK ORANGE AFTER I GET TANNED?

No, you will not appear orange with a Dolce Glow Tan. We use the highest quality solution and guarantee that you will not turn orange.

HOW LONG WILL MY SPRAY TAN LAST?

The length of your tan depends on the maintenance afterwards. Most people notice their tan begin to fade after about 4-7 days. Moisturizing and staying hydrated are two important factors as well.

HOW DO I KNOW WHAT SPRAY TAN “COLOR” TO CHOOSE?

Our technicians will help you decide on the best solution and/or tone for you the day of your spray tan.

HOW MANY SOLUTION COLORS DOES DOLCE GLOW HAVE?

We have 3 solution colors: Original, Evelyn, and Cocoa. All of our solutions are brown based and are universal colors.

WHICH SOLUTION LOOKS BEST WITH WHICH SKIN TONE TYPES?

Our Original solution contains 9.5% DHA and is universal for all skin tones. It looks best on lighter skin tones such as skin tone types 1 and 2. Applying two coats gives the best results.

Our Evelyn solution contains 12% DHA and is great for medium and dark skin tones such as skin type 2+

Our Cocoa solution contains 14% DHA and is also great for medium and dark skin tones such as skin tone types 3 and 4.

WHAT ARE THE RINSE OFF TIMES FOR EACH SOLUTION?

Rinse time for Original can be anywhere from 8 to 10 hours after getting tanned, but needs to be on a minimum of 6 hours. Maximum it should be on your skin is 12 hours.

Evelyn and Cocoa can be used as a rapid rinse-off in as little as 4 hours. Meaning, if someone needs to be tanned in the same day, they musrt at least keep it on for 4 hours to get color. The longer solution is on the skin, the darker the tan will look. Evelyn and Cocoa can be on the skin for a maximum of 8-10 hours.

WHY IS THERE A MAXIMUM HOURS LIMIT ON HOW LONG SOLUTION CAN BE LEFT ON THE SKIN?

If the solution is left on the skin too long, your skin can become dehydrated and start to look dried out.

HOW TRUE TO COLOR ARE DOLCE GLOW BRONZERS? WILL YOU CHANGE SEVERAL SHADES ONCE YOU RINSE ETC.?

The cosmetic bronzer will always appear darker than the tan. So, remind clients that the color they see is not what it will be. It takes two full days for the color to fully develop. Color will be a shade lighter once bronzer if fully developed, but it varies with all skin tones.

I NOTICE THAT EVELYN AND COCOA SAY ‘RAPID’ 4-6 HOUR RINSE OFF TIME, BUT YOU CAN ALSO LEAVE IT ON FOR 8-10 HOURS. I NEVER TELL MY CLIENTS TO RINSE BEFORE 8 HOURS, CAN YOU EXPLAIN THE ‘RAPID’ PART?

For clients that don’t have the time to wait 8-10 hours we use Evelyn and Cocoa as a rapid solution due to their higher DHA %. It won’t reach its potential color as opposed to waiting 8-10 hours but they will still get color if they need to rinse in 4-6 hours.

HOW COME IT ONLY LASTS 4-5 DAYS WHERE AS OTHER SOLUTIONS LASTS 7-10?

Our 90% natural raw ingredients is the reason why it only lasts so long. Again, there are many skin types so everyone’s skin varies. Maintenance plays a part in this timeline as well. For example, if a client is not hydrated enough, is on medication, a smoker, takes frequent showers, exercises daily, etc. all these can take away from your tan color.

IS IT OK TO SPRAY MY CLIENTS WITH ONLY ONE COAT WHEN I USE DOLCE GLOW RAPID SOLUTIONS (EVELYN/COCOA) ON THEM SINCE IT’S A HIGHER DHA?

Always use two layers, rapid or not. Two layers is sufficient enough to get its potential color. We say it can be used as a rapid because of the DHA % but it doesn’t mean one coat is enough to reach true potential color.

WHAT SHOULD I TELL MY CLIENTS BEFORE COMING IN FOR A SPRAY TAN?

Make sure to tell all clients to exfoliate 24 hours prior to their tan. Including shaving/waxing everything they want off. They should come into your studio with their skin bare. Meaning: no lotions, perfumes, oils, deodorant, etc. on before getting sprayed so the solution seeps into the skin. Also remind them to bring loose fitted clothing/sandals for after their tan.

HOW MANY SPRAY TANS DO I GET OUT OF A DOLCE GLOW LITER SOLUTION?

About 18. It varies due to the amount of solution you are using on a client.

 HOW MANY SPRAY TANS DO I GET OUT OF A DOLCE GLOW LITER SOLUTION?

About 60 to 100. It varies due to the amount of solution you are using on a client.


POLICIES

 

All payments and or deposits for any upcoming or past spray tan class are non - refundable. However, they are transferable and may be applied to any class up to 1 year from initial class reservation date. Please email info@dolceglow.com if you need to reschedule for another date.

 

We hope to get your products to you ASAP! If you place an order before 2PM PST, we will ship it out the same day. Anytime after that will ship the next day. *excluding weekends*

Once we ship it off, delivery time is usually between 2-5 days depending on the time zone. West Coast takes about 2-3 days while East Coast is about 4-5 days. During holiday seasons, this time frame can easily increase to 2-7 days transportation since it is our most chaos month.

 

 

All sales are final. However, this does not apply to items damaged during transit. To be eligible for a refund or exchange, you must first email us within 7 days of receiving the damaged item(s) at info@docleglow.com and alert us of the damage along with an image. One of our customer service representatives will reach out to you once we receive your email and will advise you on how to return it to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item minus shipping cost.